The fast, efficient and helpful Customweb team solved our problems in a short time. As a new Magento user, we got stuck in the middle when adding the payments module and badly needed help to solve our problems. We highly recommend this company and will turn to them again in the future.

Thomas Meinl, Geschäftsführer (Meinl Kaffee)

A sustainable success requires a smooth operation of your IT-solution. We take responsibility for all the necessary aspects and guarantee a professional and long-term cooperation.

A sustained orientation towards your customer needs demands a support reaching beyond the mere selling. Due to our distinct expert knowledge and experience, we can offer you more than just an efficient IT-solution. We also provide you with a highly productive service infrastructure and the best possible adaptation of our support activities to your needs. You concentrate on the sales - We will handle the operation of your platform.

You define the scope of services which you deem necessary based on the completion of your personal Service Level Agreements (SLA).

A SLA with customweb includes:

  • A holistic package allowing you to concentrate on your business
  • A guaranteed high availability and fast reaction time
  • A dynamic team of experts at your disposal for any kind of questions and problems concerning the operation of your application - around the clock
  • An individual solution optimally adapted to your software
  • An early recognition and elimination of problems
  • The planning of increments due to a vivid exchange of ideas

Have customweb operate your IT-solutions, too, and let yourself be convinced of our outstanding service infrastructure.


Maintenance, SLA, Support