1Introduction

This manual explains the installation, configuration and usage of the payment module for e-Commerce and First Cash Solution.

Before beginning with the installation, please make sure that you are in possession of all necessary data:

  • You should have received a Merchant ID from First Cash Solution for the test account. Furthermore, you have received the corresponding user name and password
  • Encryption password and HMAC-Key
  • An Analytics Password which you require for logging into First Cash Solution Analytics
  • e-Commerce payment module by sellxed.com/shop
  • Access data to your server and shop

In case you don't yet have a contract with First Cash Solution, you can gladly acquire it directly through us.

1.1Process of the Installation

In this document you will find all important information for the installation of the module. It is important that you strictly follow the checklist. Only by doing so, can a secure usage in correspondence with all security regulations be guaranteed.

  1. Basic configuration of the server including the setting up of the notify script
  2. Configuration of the basic settings of the payment module
  3. Configuration of the payment methods
  4. Carrying out of a test purchase with the attached test data at the end of this document
  5. If the test was successful, your account can be activated
Installation Service

Our payment plugins should have per default the correct settings for most of our customers' preferences. That means once you have entered the required credentials in the plugin configuration to connect your account to your website, the plugin should be fully operational. Should you be willing to receive detailed informations on a setting you do not know, you may contact our support team who will be able to assist you further.

Our support team is at your disposal during regular business hours at: http://www.sellxed.com/support. Furthermore, you have the option of ordering our installation service. We will make sure the plugin is installed correctly in your shop: http://www.sellxed.com/shop/de/integration-und-installation.html

.htaccess Directory Protection

In order to test the module, any kind of directory protection or IP blocking on your server must be deactivated. This is crucial as otherwise the payment feedback of First Cash Solution might not get through to the shop.

2Configuration of the Payment Module and the Server

In order to perform the configuration of the main module of e-Commerce, the following information is necessary. You should have received the information from First Cash Solution.

  • First Cash Solution Live Merchant ID
  • First Cash Solution Live Encryption Key
  • First Cash Solution Live Signature Passphrase

Enter the credentials directly inside the configuration of the main module. After you performed some test payments, you can switch between Live Mode and Test Mode.

2.1Configuration of the Payment Module

For the usage of the gateway in your shop, fill in all received access data at its corresponding place in the main module and in the payment methods.

Hidden Mode

Please Note if you use hidden this poses additional PCI requirements to your shop that have to be met. Get in touch with First Cash Solution to get additional information.

Also if you use Hidden in your Module please advise First Cash Solution that they are able to configure your paynow settings accordingly.

3Module Installation and Update in the e-Commerce Shop

3.1Installation

At this time you should already be in possession of the module. Should this not be the case, you can download the necessary files in your customer account in the sellxed shop (Menu "My Downloads Downloads"). In order to install the module in your shop, please carry out the following steps:

  1. Download the plugin. The download can be found in your sellxed.com account under "My Downloads".
  2. Unzip the archive you have just downloaded.
  3. In the unzipped folder navigate to the folder "files"
  4. For some shops there are different versions of the plugin provided. If this is the case open the folder which corresponds to your shop version.
  5. Using your preferred FTP client upload entire content of this folder into the root directory of your shop. For some shops there is a specific folder containing the plugins. If thats the case upload the plugin into this folder. Make sure that the folders aren't replaced but merely merged.
  6. If you haven't yet done so, log back into your shop.

3.2Updates and Upgrades

You have direct and unlimited access to updates and upgrades during the duration of your support contract. In order to receive constant information about available updates we ask you to subscribe to our RSS feed that we publish for your module.

More information regarding the subscription of this RSS feed can be found under: http://www.sellxed.com/en/updates_upgrades.

We only recommend an update if something doesn't work in your shop, if you want to use new feature or if there is a necessary security update.

3.2.1Update Checklist

We ask you to strictly comply with the checklist below when doing an update:

  1. Always do a backup for your database and your files in your shop
  2. Use always a test system to test the update process.
  3. Wait until all the files are copied to the shop, clear the cache if there is one in your shop and then visit the configuration page of the main module so that the update process will be initialized.
Do not do updates directly in the live environment

Please test the update procedure first in your test shop. Our support team is able and willing to help you if you experience problems with the update process. However, if you decide to perform the update directly in your live shop there is the possibility of a downtime of the shop of more than two days depending on the availability of our support if you do not want to book our complementary support.

Depending on the version it could be that the database has to be migrated. We recommend you therefore, to perform the updates in times when the shop is not visited too frequently by your customers.

3.2.2Update Instructions

Please always read the update instruction. Those instructions can be found in the changelog. If there are no special remarks, you can proceed by just overwriting the files in your system.

4Module Configuration in the e-Commerce Shop

The configuration consists of two steps. The first step is the configuration of the main module with all the basic settings (cf. Configuration of the Main Module). During the second step you can then carry out individual configurations for each payment method . This allows for full flexibility and perfect adaptation to your processes.

Create backups!

Please create a backup of the main directory of your shop. In case of problems you will then always be able to return your shop to its original state.

We furthermore recommend testing the integration on a test system. Complications may arise with third party modules installed by you. In case of questions, our support is gladly at your disposal.

4.1Basic Module Configuration

Activate the plugin by selecting the module E-commerce First Cash Solution in the Plugin menu.

The settings for the basic module can be found at First Cash Solution > First Cash Solution . Fill out the fields, you should have already entered the necessary data in the First Cash Solution backend or you received it as part of your correspondence with First Cash Solution. Each option is explained in more detail in a short info text in the shop.

4.2Payment Method Configuration

After the basic module has been configured successfully, you can proceed to the payment settings. The payment methods you want to accept in your shop can be adjusted at Settings > Store > Payments . Every payment method is listed individually. Activate the payment methods you would like to provide in your shop by ticking the corresponding boxes on the right side. Individual changes can be made for each payment method to adjust it to your processes.

4.3Direct Capturing of Transactions

The option "Capture" allows you to specify if you wish to debit payments directly or if you first wish to authorise them and then debit the payment at a later point.

Depending on your acquiring contract, a reservation is only guaranteed for a specific period of time. Should you fail to debit the payment within that period, the authorisation may therefore no longer be guaranteed. Further information on this process can be found below.

Different settings between First Cash Solution and the module

It may be that settings saved in the payment modules overwrite settings saved in First Cash Solution.

4.4Uncertain Status

You can specifically label orders for which the money is not guaranteed to be received. This allows you to manually control the order before shipment.

4.4.1Setting the order state

For each payment method you may select in which state the order should be set to depending on the booking state. This is the initial state of the order.

4.5Optional: Validation

Note: It can be that this option is not visible in your module. In this case just ignore this section.

With the option 'Validation' you can define the moment when the payment method should be made visible to the customer during the checkout process. This setting is relevant for modules where the usage depends on the customer's compliance with specific preconditions. For example, if a solvency check has to be carried out or if the payment method is only available in certain countries. You have the choice between these options:

  • Validation before the selection of the payment method: A validation verification is carried out before the customer selects the payment method. If the customer does not fulfill the requirements, the payment method is not displayed
  • Validation after selection of the payment method: The verification of the compliance occurs after the selection of the payment method and before the confirmation of the order
  • During the authorisation: The validation verification is carried out by First Cash Solution during the authorisation process. The payment method is displayed in any case

5Settings / Configuration of Payment Methods

5.1General Information About the Payment Methods

The plugin contains the most common payment methods. In case a desired payment method is not included per default, please contact us directly.

In order to be able to use a payment method, it must be activated in your account with First Cash Solution as well as in your shop. Information about the configuration of the payment methods can be found further above.

Below you can find important information for specific payment methods that deviate from the standard process.

5.2Information on Payment Status

For each payment method you can define an initial payment status (status for authorized payments etc.). You hereby define the payment status for each state depending on the processing type of the order (captured, authorized, etc.). It's the initial status which the order assumes. Depending on the mutation carried out by you, the status can change.

Important info regarding Order Status

Never set the status to Pending First Cash Solution or any similar pending status which is implemented by the module.

5.2.1Order status "pending" / imminent payment (or similar)

Orders with the status 'pending First Cash Solution' are pending orders. Orders are set to that status if a customer is redirected in order to pay but hasn't returned successfully or the feedback hasn't reached your shop yet (Customer closed window on the payment page and didn't complete payment). Depending on the payment method these orders will automatically be transformed into cancelled orders and the inventory will be cleared (so long as the Cronjob is activated). How long this takes depends on the characteristics of the payment method and cannot be configured.

If you have a lot of pending orders it usually means that the notifications from your webserver to First Cash Solution are being blocked. In this case check the settings of your firewall and ask the Hoster to activate the IPs and User Agents of First Cash Solution.

5.2.2Order status "cancelled"

Orders with the status "cancelled" have either been set to that status automatically due to a timeout, as described above, or have been cancelled directly by the customer.

5.3Payment Methods

The modules differentiate between the standard and the professional version. In the professional version, all payment methods available for First Cash Solution are integrated. With the standard version, however, you only receive the most common payment methods. Should a desired payment method not be available, please contact us directly.

5.4MasterPass Integration: What to keep in mind

If you integrate MasterPass as a payment method in your shop, you have two integration options: External and Standard Checkout. When using External Checkout, the customer does not have to provide address data during checkout. The customer only needs a MasterPass account and the data will be transmitted by MasterPass. In order to use this option as a merchant, you have to activate this payment method with First Cash Solution.

Please keep in mind, that using additional functions such as address transmission through MasterPass, may require the activation of the respective options through First Cash Solution aktiviert.

In order to use MasterPass in compliance with the MasterCard guidelines, please read the following information carefully before using this payment method.

5.4.1Integration Possibilities for MasterPass

MasterPass can be integrated as a normal payment method with redirection to First Cash Solution or as an external checkout.

5.4.1.1MasterPass as a Payment Method

If you like to integrate MasterPass as a normal payment method, activate the payment method as usual (seeConfiguration of the payment method). In this scenario the customer will first be redirected to MasterPass and then to the wallet of the issuer.

5.4.1.2MasterPass as External Checkout

If you integrate MasterPass as an external Chekout, you can minimize the steps towards the payment radically. The adress transfer and the creation of the account is processed via MasterPass. If you activate the external checkout, there appears a button in the basket with which you can jump after the login directly to the last step of the order confirmation. The creation of the account happens in the background.

For the activation of the external checkout go to First Cash Solution . There you'll find all settings for the external checkout:

Figure 5.1: Activation of the external checkout.

MasterPass as external checkout is not for all cases available. If this point in the manual doesn't appear, please make sure to contact us.

5.4.2Checkout: MasterPass Learn More Button

When using MasterPass as a payment method for standard checkout, it is mandatory to link to the MasterPass Learn More Page. In order to do this, navigate to Payment Method Configuration. Paste the link for the Learn More Page into the field 'Description' for the respective languages. The field 'Learn More' will now be displayed when choosing a payment method.

We have already collected the most important links for you. You only have to copy and paste the links into the description field:

  • German:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/de/DE/" target="_blank">Mehr Erfahren </a>
  • French:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/fr/FR/" target="_blank">apprendre plus </a>
  • English: <a href="https://www.mastercard.com/mc_us/wallet/learnmore/en/DE/" target="_blank">Learn More </a>
  • Spanish:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/en/ES/" target="_blank">aprender más </a>
  • Italian:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/it/IT/" target="_blank">saperne di più </a>
  • Dutch:<a href="https://www.mastercard.com/mc_us/wallet/learnmore/nl/NL/" target="_blank">Leer Meer </a>
Figure 5.1: Example for entering a description (Magento). These settings are to be found in the payment method configuration for MasterPass.
Figure 5.1: The Learn More Page link should appear in the frontend.

Links for additional languages can be found in this document: https://developer.mastercard.com/...

5.4.3Additional information

General and additional information on using the MasterPass trademark and logo in your webshop are available in the official MasterPass Mechant Branding Requirement Document. which you can access here: https://developer.mastercard.com/...

6The Module in Action

Below you will find an overview of the most important features in the daily usage of the First Cash Solution module.

6.1Useful Information on Transactions

For each order processed with our module you can access an overview of the most important transaction information. Among other things, this allows you to identify each corresponding order to each transaction displayed in the backend.

You can find the orders at Dashboard > Store Sales.

Figure 6.1: Transaction information in WordPress E-Commerce.

6.2Alias Manager / Token Solution Usage

The Alias Manager allows you to store your customers' credit card data safely with First Cash Solution. You can enable this by activating the option "Alias Manager" in the configuration of the Payment Method. The customer can then select between the saved cards when making purchases in the future and does not have to enter all credit card data again.

Figure 6.1: Alias Manager in WooCommerce
Alias Manager Options

In order to use the Alias Manager, the option has to be unlocked by First Cash Solution. Please contact the support service if you wish to activate the option.

6.3Capture / Cancel Orders

6.3.1Capturing and Cancelling Orders

In order to capture orders, open the order first (Dashboard > Store Sales) and then open the transaction information. Enter the amount you want to capture into the input field. By clicking on Capture the card is charged directly.

An order can be cancelled by clicking "Cancel Transaction" and the transaction as well as the reserved amount is released on the customer's card immediately.

Capturing Orders in the First Cash Solution Backend

The transaction management between First Cash Solution and your shop is not synchronised. When capturing payments in the First Cash Solution, the status is not adjusted in the shop and a second capture is not possible.

Figure 6.1: Cancelling and capturing orders
Partial Capturing

Please inquire, whether multiple captures are supported within your First Cash Solution contract. Otherwise, partially captured transactions could be blocked from future captures.

6.4Order Refunds

In order to refund an order, open the transaction information (see above).

You can refund individual items or an arbitrary amount by adjusting the total amount or the number of items.

Figure 6.1: Refunds in WooCommerce for First Cash Solution.
Maximum Refund

Our module restricts the refund amount to 100% of the originally authorised amount.

6.5Transaction History

Every action within the transaction management is processed through the module. Information on each transaction can be viewed in the corresponding order.

Figure 6.1: Transaction overview in the transaction history.

6.6Using Invoice Details of a Processor

In the following context you can view or embed the "payment details" of for example an "Open Invoice" transaction:

6.6.1e-Commerce Order Confirmation (E-Mail)

The "payment information" will be visible in the default "order confirmation e-mail" of e-Commerce.

6.6.2e-Commerce Invoice (PDF)

The "payment information" will be visible in the default e-Commerce-Invoice.

6.6.3e-Commerce-Backend (Transaction details)

Figure 6.1: Transaction details within e-Commerce.

6.6.4e-Commerce Success-Page

Figure 6.1: Payment information on the e-Commerce "Success-Page".

6.7Cron Job Setup

In order to activate the time-controlled plugin functions (e.g. update service, deleting pending orders etc.) you have to set up cron jobs in e-Commerce. The update function is especially relevant - it allows you to fetch subsequent transaction changes at First Cash Solution via the API. Please keep in mind that additional options might have to be activated.

The module uses the default e-Commerce cron. Information on the setup can be found here.

7Testing

Before switching from test to live mode it is important that you test the module extensively.

Testing

Do not forget to switch the operating mode from test to live after having successfully tested the module.

7.1Test Data

In the following section you can find the test data for the various payment methods:
Credit Card (Be2Bill)
Card number
5399999999999999
Expiry Date
12/2020
CVC
123
Mastercard
Card number
4900000000000003
Expiry Date
12/2020
CVC
123
Visa
Credit / Debit Card
Card number
5399999999999999
Expiry Date
12/2020
CVC
123
Mastercard
Card number
4900000000000003
Expiry Date
12/2020
CVC
123
Visa
Direct Debits
Direct
Last Name
Wischnewski
First Name
Hans-Jürgen
Birtday
1973-12-27
Street
Müllerstraße 137
Postcode
13353
City
Berlin
Country
DE
Phone
03018425165
RatePay: B2C
Company Name
Imperium UG
Sales Tax Number
DE123456789
Last Name
Descartes
First Name
René
Birtday
1973-12-27
Street
Odeonplatz 1
Postcode
80539
City
München
Country
DE
Phone
08945687541
RatePay: B2B
BIC
BYLADEM1ROS
IBAN
DE36711500000009290701
InterCard: Accepted
Customer ID
customer1
Company
Must be empty
Gender
FEMALE
Firstname
Julia
Lastname
Tester
Street
Aalener Str. 57
Post Code
73492
City
Rainau
Country
DE
Phone
07361889969
E-Mail
customerEmail@domain.com
Birtday
1987-10-25
Paymorrow: Accepted
PayU CEE
Card number
4355084355084358
Expiry Date
12/2020
CVC
000
Visa
Invoice
Procedure
Use any valid German address. The first two attempts are succesful. The third will fail.
BillPay
Company
Must be empty
Firstname
Paul
Lastname
Positiv
Street
Teststr. 4
Post Code
49084
City
Osnabrück
Phone
095198009
BillSAFE: Accepted
Test Data
http://developers.klarna.com/en/testing/invoice-and-account
Klarna
Customer ID
customer1
Company
Must be empty
Gender
FEMALE
Firstname
Test
Lastname
Tester
Street
Schwarzenbergstrasse 4
Post Code
96050
City
Bamberg
Country
DE
Phone
+49(5664)000000
E-Mail
customerEmail@domain.com
Amount
Beliebig
Birthday
1987-10-25
Paymorrow: PrepareOrder ACCEPTED ConfirmOrder DECLINED
Customer ID
customer1
Company
Must be empty
Gender
FEMALE
Firstname
Test
Lastname
Tester
Street
Schwarzenbergstrasse 4
Post Code
96050
City
Bamberg
Country
DE
Phone
+49(5664)111111
E-Mail
customerEmail@domain.com
Amount
under €300
Birthday
1987-10-25
Paymorrow: PrepareOrder ACCEPTED ConfirmOrder ACCEPTED
Customer ID
customer1
Company
Must be empty
Gender
FEMALE
Firstname
Test
Lastname
Tester
Street
Schwarzenbergstrasse 4
Post Code
96050
City
Bamberg
Country
DE
Phone
+49(5664)222222
E-Mail
customerEmail@domain.com
Amount
Beliebig
Birthday
1987-10-25
Paymorrow: PrepareOrder DECLINED
Last Name
Wischnewski
First Name
Hans-Jürgen
Birtday
1973-12-27
Street
Müllerstraße 137
Postcode
13353
City
Berlin
Country
DE
Phone
03018425165
RatePay: B2C
Company Name
Imperium UG
Sales Tax Number
DE123456789
Last Name
Descartes
First Name
René
Birtday
1973-12-27
Street
Odeonplatz 1
Postcode
80539
City
München
Country
DE
Phone
08945687541
RatePay: B2B

7.2Testing - First Cash Solution Simulation Mode

Any kind of payment method can be tested with our modules. The "Operation Mode" corresponds to the simulation mode with First Cash Solution. Payments with a total of less than 10'000 EUR are always accepted.

8Errors and their Solutions

You can find detailed information under http://www.sellxed.com/en/faq. Should you not be able to solve your problem with the provided information, please contact us directly under: http://www.sellxed.com/en/support

8.1The Referrer URL appears in my Analytics Tool

When a customer and the notification are redirected via Header Redirection, the First Cash Solution Referrer URL might appear in your Analytics Tool thus hiding the original traffic source. However, most Analytic Tools are able to minimize this problem.

In case you are using Google Analytics as reporting tool, this step by step guide may help you to exclude the URLs: under bullet point 4.

9Error Logging

The module will log different unexpected errors or information depending on the configured level. If there is any issue with the module, this log can help identify the cause.

9.1Log Levels

You can configure the log level in the First Cash Solution settings.

  • Error: Logs unexpected errors only. (Default)
  • Info: Logs extended information.
  • Debug: Logs information helpful for debugging.

9.2Log Location

The log file is stored in the logs folder of this plugin wp-content/plugins/plugins/ecommerce_fcsolutioncw/logs. Please make sure the path exists and it is writable by the webserver.

10Advanced Information

This section of the manual is for advanced usage of the module. The content is for advanced users with special requirements. Everything in this section is optional and not required for the daily usage of the module.

10.1Transaction Object

This section describes how to extract information from a transaction, if you need it for further processing. E.g. you require more information of the transaction for further processing an order in your ERP system.

The code snippets in this section assume your script resides in the root folder of the shop with the default shop folder structure.

Have Wordpress initialized in your script, this is required for the database connection.
require_once( dirname(__FILE__) . '/wp-load.php' );
Include the modules Util class.
require_once ABSPATH.'wp-content/plugins/ecommerce_fcsolutioncw/classes/FCSolutionCw/Util.php';
Now you can load the transaction and then extract the transactionObject.
Load the transaction by Id:
$transactionById = FCSolutionCw_Util::getTransactionById($transactionId);
$transactionObject = $transactionById->getTransactionObject();
Load the transaction by the external Id:
$transactionByExternal = FCSolutionCw_Util::getTransactionByExternalId($externalId);
$transactionObject = $transactionByExternal->getTransactionObject();
Load transactions by the order id:
$transactionsByOrder = FCSolutionCw_Util::getTransactionsByOrderId($orderId);
foreach($transactionsByOrder as $transaction){
	$transactionObject = $transaction->getTransactionObject();
	//Do something with each object
}